Everything that we produce here at Doodle HQ is made with a great deal of care.
We have worked really hard to ensure that your delivery arrives in pawfect condition & on time.
All of our orders are sent out by Royal Mail Tracked 48. They aim to deliver 2-3 days from dispatch with full SMS and email notifications direct from Royal Mail. Delivery days include Saturdays. GPS is used to follow your parcel right to where it is delivered although no signature is required full tracking facility is available. Please note, we can only offer their estimated information and sometimes they can and do take longer. Please allow for this when ordering. Please also note that we have no production on a Friday afternoon or at the weekend, so if your order arrives then, this would be placed with the kitchen the next working day for us (being a Monday). Royal Mail delivery information can be found on the following link below.
If you are not in to accept the delivery when it arrives you are then responsible for collecting from the holding depot or arranging the re-delivery.
As all of our carob products are made fresh to order and we advise to allow 5 working days from order to receipt. We also offer free UK delivery for orders over £30 and these are shipped Royal Mail Tracked 48. Free delivery covers one shipment so all of your order will be shipped in one package. If you are ordering gifts or not production items these will be shipped within 24 hours.
If your order is a gift & you require this delivering with a gift card and message direct to the recipient, you can again fill in the 'Instructions to Merchant' box, send us an email, or use the Contact Us page.
We can ship airmail as our products are not classed as perishable, but we do only ship within the EU on with a fully trackable service only. The parcel size is capped at 2kg, although we can ship above this it would just mean multiple boxes of 2kg weight.
If you do not see your country on the shipping option please just drop us an email and we can add this for you with the shipping rate for your area. The service we use for these order is Royal Mail International - Air Mail. PLEASE SEND US AN ENQUIRY WITH YOUR DELIVERY DETAILS SO WE CAN GAIN A SHIPPING PRICE.
We cannot accept liability for the non delivery of goods or delay in delivery to circumstances beyond our control.
We accept no responsibility or liability for products damaged in adverse weather conditions, or through any delay in delivery/collection if initial delivery was unsuccessful. Please collect or arrange re-delivery asap to ensure
maximum shelf life.
in the unusual event of a delivery complication with royal mail, rest assured that we will do our utmost to assist to arrive at a mutually satisfactory conclusion after contacting royal mail for them to conduct a full investigation.
We have a flat delivery rate which covers the cost of Royal Mail charges only.
We add nothing on for packaging, just purely the postage we pay ourselves.
** FREE Royal Mail Tracked 48 shipping ON ALL ORDERS OVER £30.00 IN VALUE! **